Shipping Policy

Effective Date: [Insert Date]

At Soul Body Mind Aesthetics and Wellness ("SBM," "we," "our," or "us"), we strive to ensure timely and secure delivery of our products, including wellness items and prescription medications, to our customers. Please read the following shipping terms carefully before placing your order.

1. Order Processing

• All orders are processed within [X] business days (excluding weekends and holidays) after payment is confirmed.
• Once processed, you will receive an email with tracking information for your shipment.
• Orders placed after [insert time] will be processed the next business day.

2. Shipping Rates & Delivery

• Shipping rates are calculated at checkout based on your shipping address and the shipping method you select.
• We offer [standard, express, and overnight shipping] options, and estimated delivery times will be provided during checkout.
• Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes [X to X] business days.

3. Shipping Locations

• We currently ship to addresses within the United States. We do not offer international shipping at this time.
• We do not ship to P.O. boxes or APO/FPO addresses for prescription medications, as delivery confirmation is required.

4. Prescription Medications

• Prescription medications will only be shipped after a valid consultation with one of our licensed medical professionals. Medications are shipped in compliance with all applicable federal and state regulations.
• No returns or refunds are allowed for pharmaceutical products, per our Sales Policy and as required by law.
• You must provide accurate shipping information, as SBM is not responsible for delays or lost shipments due to incorrect addresses.

5. Order Tracking

• Once your order has been shipped, you will receive an email containing tracking information. You can use this information to track your shipment through the carrier’s website.
• Please allow up to 24 hours for tracking information to update.

6. Delivery Issues

• If your order is delayed or you do not receive your shipment within the estimated time frame, please contact us at [insert contact information], and we will assist you in locating your package.
• SBM is not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.
• In the event a product is lost or damaged during shipping, please notify us within [X] days of receiving the tracking information so we can assist with a replacement or refund, if applicable.

7. Shipping Changes

• If you need to change the shipping address after your order has been placed, please contact us immediately at [contact details]. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.

8. Damaged or Lost Shipments

• If your order arrives damaged, please retain all packaging and the product, and contact us immediately with photos of the damage so that we can file a claim with the carrier and arrange for a replacement.
• If your package is lost in transit, please notify us at [insert contact information], and we will work with the carrier to locate or replace your order.

9. Contact Us

If you have any questions about our shipping policy or need assistance with an order, please contact us at:

Soul Body Mind Aesthetics and Wellness
[Email Address]
[Phone Number]
[Mailing Address]

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