Privacy Policy

Effective Date: [Insert Date]

Soul Body Mind Aesthetics and Wellness (“SBM,” “we,” “our,” or “us”) is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine weight loss, aesthetics, and wellness services. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide you with high-quality telemedicine services. This includes:

a. Personal Information

When you sign up for our services, we may collect personally identifiable information, such as:

• Full Name
• Date of Birth
• Contact Information (email, phone number, address)
• Payment Information (credit card details, billing address)

b. Medical Information

As part of providing medical services, we may collect sensitive health information, including but not limited to:

• Medical History
• Current Medications
• Weight, height, and other health metrics
• Lab results, treatment history, and diagnostic information

c. Technical Information

We automatically collect certain information about your device and usage patterns, such as:

• IP Address
• Browser Type
• Device Type (e.g., mobile, desktop)
• Website usage data (pages viewed, session duration)

2. How We Use Your Information

The information we collect is used to:

• Provide telemedicine consultations and treatment plans.
• Diagnose and recommend appropriate medical treatments.
• Process payments and manage your account.
• Comply with legal obligations, including healthcare regulations.
• Improve our services and user experience by analyzing usage patterns.
• Send you important updates and service-related communications.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

a. With Medical Providers

Your health information may be shared with licensed medical professionals employed by or affiliated with SBM for the purpose of delivering telemedicine services.

b. With Service Providers

We may share your information with third-party vendors who assist us with essential services, such as:

• Payment processors
• Telemedicine platform providers
• IT and security providers These service providers are obligated to protect your data and can only use it as necessary to perform their functions.

c. For Legal Purposes

We may disclose your personal information when required by law, such as in response to court orders, subpoenas, or to comply with regulatory requirements.

d. In Case of Emergency

If we believe you are experiencing a medical emergency, we may disclose your information to emergency medical services or healthcare providers.

4. Data Security

We employ industry-standard security measures to protect your personal and health information. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. HIPAA Compliance

SBM complies with the Health Insurance Portability and Accountability Act (HIPAA), which requires that we protect the privacy of your health information. We follow all HIPAA regulations regarding the storage, transmission, and disclosure of protected health information (PHI).

6. Your Rights

You have certain rights regarding your personal and health information, including:

• Right to Access: You may request a copy of the personal or health information we hold about you.
• Right to Correction: You may request to correct any inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your information, though we may be required to retain certain data by law.
• Right to Restrict Processing: You may request to limit the way we use or disclose your information.
• Right to Data Portability: You may request that we transfer your information to another service provider.

To exercise any of these rights, please contact us using the information in Section 11.

7. Retention of Data

We will retain your personal and health information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your information is no longer needed, we will securely delete it in accordance with applicable laws.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us to:

• Remember your preferences and settings.
• Track how you use our website for analytical purposes.

You may choose to disable cookies through your browser settings, but this may limit certain functionalities of the site.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18 without parental consent, we will delete that information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website. Your continued use of our services after any changes to this policy will constitute your acceptance of those changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Soul Body Mind Aesthetics and Wellness